Wati wamboverenga mapepa emabhizimisi: zvibvumirano, mirayiridzo, tsamba here? Kana hongu, saka iwe haungagoni kubatsira asi kushamiswa nemhando chaiyo yekutaura, iyo inonzi bhizinesi tsika yekutaura. Ruri rurimi urwu iyo mapepa ose ehurumende ari kukwidziridzwa, mabhizimisi mabhizimisi ari kuitwa uye mabhuku epamutemo anoitwa. Ngationei kuti zvakasiyana sei zvekutengeserana kwebhizimisi, uye nei zvichikosha zvikuru kutevedzera mitemo yayo.
Zvinonyanya uye mhando dzekutaura kwebhizimisi
Kune mhando dzakasiyana dzekutaura, kubva pane zvatinosarudza yakarurama, tichida kunyora svondo yechikoro, shoko kune shamwari kana chikumbiro chezororo. Chimwe chemienzaniso inoshandisa mutauro wayo clichés, pane mitemo yega yekuvaka mitauro uye mazwi anogamuchirwa kuti ashandiswe. Chimwe chikamu chemaitiro emabhizimisi ekutaura ndechekuchengetwa kwemitemo yezvakanaka, tsika chaiyo yekukurukurirana. Hapana nzvimbo yemitauro yepachimiro uye yekutaura, mumutauro weusina mutauro uye mitsara yakajeka.
Kukurukurirana kwepamutemo kunowanzonyorwa, saka bhizinesi rebhizimisi rekutaura rakasimba. Mapepa ose ebhizimisi anotarirwa nemitemo yakasimba, zvikwangwani zvinowanikwa munzvimbo dzakasimbiswa, kukwazisa uye maitiro asina kusimba hazvina kuchinja kwemakore mazhinji. Uye nhaurwa apa haisi kushaikwa kweropa rekusika pakati pezvinyorwa zvemagwaro, chimwe chezvinhu zvekutaura kwebhizimisi kunofungidzirwa kunonzwisisika, uye mitemo yesayenzi haigone kuchinjwa nyore. Uyezve, mapepa ehurumende anofanira kunge ane ruzivo, uye paanenge akwegura, mitemo yezvakanaka inowanikwa. Nhaurwa yakanyorwa yemunhu bhizimisi inofanira kunyatsoteerera mitemo iyi, kunyange kana iri pamisangano pamwe chete neshamwari iye akajaira kurapwa kwakasununguka.
Zvinoreva zvinyorwa zvebhizimisi zvose zvakajeka kutumira ruzivo, pasina kufunga nezvemangariro dzinogona kuomesa kunzwisisa kwezvakaverengwa. Asi bhizinesi yebhizinesi ine marudzi akawanda:
- zviri pamutemo-bhizinesi - pano izvo zvinosanganisira zvose mabhii mukati memhizha uye pakati pevashandi;
- mitemo nemitemo-mitemo;
- diplomatic.
Kazhinji kazhinji tinosangana nemhando yekutanga, iyo yechipiri haina kufanana, uye kunyange kumapepanhau tsamba, uye zvachose, zvikamu zvinobvumidzwa. Asi nzira iyo gwaro racho rinotaridzirwa richagadziriswa kwete chete nemhando yemabhizimisi maitiro, asiwo nemamiriro ekukurukurirana: kufamba kwemasangano pakati pemasangano (mabhizimusi matsamba, zvibvumirano), pakati pevanhu nesangano (tsamba, chibvumirano), pakati pevanhu nesangano (memo, statement) kana kambani uye munhu (kuronga, kuronga).